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Frequently Asked Questions (FAQ)

Monelo Ltd. is an investment management company that specializes in multitude of investment portfolios, prioritizing investments linked with blockchain technology. Read about our company in further detail in the "About us" section of our website.
Yes, Monelo is registered in the United Kingdom as "Monelo Limited" with the following registration number: #11738465.
The Monelo investment plans are available to all individuals that are of legal age. No prior or extended knowledge of the investment market is needed in order to effectively use our services.
Press the “Account” button on the top right of our page. From there you will be able to fill out the registration form and agree to our terms of service.
A single physical person can only have one account at any given time. If multiple people use the Monelo and live in the same household, it is not allowed for their accounts to be referred to each other. Violating this rule will result in termination of all involved accounts, without an option to reclaim their deposited funds.
When registration is finished, navigate to the “Make a deposit” page. The deposit form will be found there. The next step is to enter the amount that you wish to deposit and click on “make a deposit”. Our system will automatically generate your payment details, and you will be able to complete the payment using your Bitcoin wallet.
There is no max cap on amount of investment. The minimal deposit sum is 0.005 BTC
There is no limit on separate deposit count per user. Each deposit will be a separate entity with their own timer for profit accrual.
Our offered investment plans have a potentially unlimited investment duration. Accruals continue on a daily basis up until the moment the client withdraws the initial deposit. There is a minimal investment period of 24h.
Your deposit will be activated after at least one confirmation for the transaction has been received. This usually takes from 10 minutes to 2 hours. Follow this link to read in more detail: http://bitcoinsimplified.org/learn-more/confirmations
Do not hesitate to send us a message from our contacts page or via help@monelo.biz. Your email must include the following data:
  • 1) Your username
  • 2) The exact amount of the deposit in BitCoin
  • 3) The address, to which the payment was sent
  • 4) The transaction ID/Hash (TXID)
Your first accrual will be available after 24 hours from the moment of deposit activation.
Our program is developed to deliver a 3% daily profit on business days, and 1% daily profit on weekends and even holidays. 365 days a year.
The Monelo investment bundle offers 3% daily profit accruals on business days and 1% on weekends.
Yes, we do, and each deposit’s compounding setting can be adjusted individually
A set percentage of your choosing from your daily profit will be reinvested in to your deposit, generating an extra layer of income over time. Using compounding does not affect the deposit return function in any way. You will still be able to reclaim your deposit 24h after the moment of initial deposit.
Yes, if your Account balance has enough funds. The option to select a payment source will be available in the deposit creation form, where you will be able to choose to deposit from your own account balance.
Deposits can be reclaimed at any time after the first 24 hours of deposit time have passed. Principal return has a -10% fee. This will be deducted from each returned amount.
At the given time in our project, BitCoin is our only accepted payment method.
BitCoin address is your personal wallet address. There are multiple BitCoin service providers you can use to send and receive BitCoins. If you do not have a BitCoin wallet, you can find a provider by navigating to the following website: https://bitcoin.org/en/choose-your-wallet
You can find some of the most popular cryptocurrency sellers here: https://howtobuybitcoins.info
You can access the account information 24 hours, seven days a week over the Internet.
You must contact our support and we will resolve this issue.
You can change your password from your Dashboard by navigating to the Account settings.
You can change your BitCoin wallet address from your Dashboard by navigating to the Account settings.
Check the login data: your username and password. If you have lost your password use the password reset function, which is located below the login form. Click on Forgot password? link, type your E-Mail and you'll receive instructions in your E-Mail on how to reset your password.
Access your personal account using your username and password and click on the Withdraw Funds button. After that you will be presented with the withdraw request form.
You can create a request for withdrawal of any amount that is equal to or greater than 0.0005 BitCoin.
All payment processing is fully automated, which means that you will get paid immediately after creating your query.
No, our clients do not have to bear any fees while withdrawing their funds.
The most likely cause of the payment delay is an invalid Bitcoin address. If the payment has an error it needs to be checked manually and this process may take up to 24 hours.
All cryptocurrency transactions are processed after the network confirmation. Just wait a little bit.
Monelo Limited offers a referral commission of 5% from every deposit that your "Direct" referrals make and a 1% commission from your "Passive" referrals. By default, you will receive the passive commission from 3 levels. The direct referral commission can be increased further by attracting more funds. You can learn more about our Progressive affiliate career here.
To use your affiliate link and to receive referral commissions, it is not necessarily to have your own active deposit.
Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use trusted services like @gmail.com to work with our website.
You can contact us around the clock via the Contacts form or email help@Monelo.biz - We will promptly respond to any problems.